All our jewelry is handcrafted in our atelier in New York.

Never! We only use solid gold (not vermeil or plated gold) to craft our jewelry to ensure it stays intact for everyday wear. You don't have to take them off while showering, swimming, sleeping or working out . You can wear our jewelry 24/7 without the jewelry losing its shine or tarnishing in any way.

We always use the highest quality of diamonds for our jewelry.

D-G colors, VS clarity, excellent cut.

The simple answer is YES!

The only thing that makes a lab-grown diamonds different from natural diamonds is their origin. Lab-grown diamonds are “grown” inside a lab using technology to replicate the natural diamond growing process. The result is a man-made diamond that is chemically, physically, and optically the same as those grown below the earth’s surface.

Lab-grown diamonds are not fakes or cubic zirconias. They have all the same physical and chemical properties of a mined diamond, in fact even experts would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.

Yes, lab-grown diamonds are more ethical, and kinder to our planet. They also come at a fairer price.

No! They would need very special equipment only available in gemological laboratories to tell the difference between a mined or a lab-grown diamond.

Yes! Our diamonds are created in a lab, their journey is completely traceable from the diamonds birth until you wear it joyfully. 

Our traceable gold, also known as ‘green gold’, comes from conflict-free regions, adhering to strict environmental and human rights policies.

Never! Our jewelry is made out of solid gold, ONLY !

Yes, it is! Our traceable gold, also known as ‘green gold’, comes from conflict free regions, adhering to strict environmental and human rights policies.

We use 14k gold because it scratches less and doesn’t bent or wear out as easily as 18K gold. Solid 14k gold comes at a much fairer price without diminishing its aesthetic.

Our jewelry is made for everyday wear but we would advise to store them in a safe place when not wearing them and to clean them gently using our Care Kit to keep their lustre and shine impeccable.

When selecting a diamond stud size, all the pictures will automatically change to showcase the size you selected. Let’s say you selected the medium diamond stud size, you will then see the medium stud size on the model as well as on the product image. This really helps in comparing stud sizes.

Our idyl solid gold chain can be worn in 3 lengths; choker look, mid-stack or a looser fit - it's adjustable at 15” (37cm), 17”(42cm) and 18” (45cm). Perfect for layering. 

We strongly recommend that you know your size prior to ordering.

• Rings: You can measure your fingers at home following this simple tutorial https://www.youtube.com/watch?v=U_v_BI_ENAo and refer to our ring chart (link a este ring chart)

We ship worldwide and it’s free.

Shipping is always on us! We offer free worldwide shipping on all orders.

We use DHL Express on all orders. Once your order is placed we are dispatching your package within 24 hours and we promise to deliver your jewelry within 7 working days, - we will even try to do it in 5.

The shipping date (= the date on which your ARLO pieces leave our atelier) is mentioned on all product pages depending on stock levels.

If you need your ARLO pieces urgently drop us an e-mail (info@arlodiamondsl.com) and we will try our best to accommodate your request.

You can track your order through the DHL link that you have received by email. If you have any problem whatsoever, drop us a line at info@arlodiamonds.com and we will make sure to help you out.

Yes, always. You can relax, all our shipments are 100% insured by us.

Of course! At ARLO we offer a 30 day return or exchange policy on items that have not been used/worn before, and that are in sellable conditions according to our standards. Items must be shipped back in original packaging. We reserve the right to reject a return or exchange of the product if we find it is not compliant with our standards, even if it was returned within the 30 day return window. 

Depending on the piece, the order could be exchanged. ARLO reserves the right to decide according to our standards if the piece is returnable or exchangeable. 

Contact us at info@arlodiamonds.com and we will be happy to provide you with a return label.

Return or exchange shipping costs must be assumed by the client if it is outside of the US.

For every ARLO piece, you get a 2 year warranty for any manufacturing defects. This does not cover damages caused by accidents, scratches arisen from normal wear, neglect or improper use.

Never fear, we are here. Drop us a line info@arlodiamonds.com.

Every jewelry purchase is always accompanied by a certificate of authenticity stating that your ARLO piece has passed a thorough quality control, is genuine and made out of sustainable materials. If your order includes diamonds of 1ct, they will include a certificate of authenticity provided by the IGI.

Of course! We offer free sustainable gift wrapping and the option to add a personalized handwritten note. Just email us at info@arlodiamonds.com with your order number and your note request within 24h of the purchase and we will be sure to include the note with your gift.

Make sure to check out our (shop by occasion link) to review our curated selection of jewelry according to each occasion.

Do you offer gift cards?